IBPS CSA Clerk XVI Recruitment 2026 Notification for Customer Service Associate (Clerk) Posts
The Institute of Banking Personnel Selection (IBPS) has released the short notification for Common Recruitment Process (CRP CSA-XVI) for the recruitment of Customer Service Associates (Clerks) in participating Public Sector Banks for vacancies of 2027-28. Eligible graduates can submit their online applications from 1 August 2026 to 21 August 2026. The recruitment process includes Preliminary and Main Online Examinations followed by provisional allotment based on merit.
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Main Information Eligibility Vacancy Details Selection Procedure Salary Structure Application Fees Important Links Important Instructions Required Documents FAQs| Recruitment Name | IBPS CRP CSA-XVI Recruitment 2026 |
| Organisation | Institute of Banking Personnel Selection (IBPS) |
| Post Name | Customer Service Associate (Clerk) |
| Examination | CRP CSA-XVI |
| Vacancy Cycle | 2027-28 |
| Total Vacancy | To Be Announced |
| Application Mode | Online |
| Registration Starts | 01 August 2026 |
| Last Date to Apply | 21 August 2026 |
| Fee Payment Last Date | 21 August 2026 |
| Application Correction | After Closure of Registration (As per IBPS Schedule) |
| Pre-Examination Training | September 2026 |
| Preliminary Examination | October 2026 |
| Preliminary Result | November 2026 |
| Main Examination | December 2026 |
| Provisional Allotment | March 2027 |
| Job Location | Across India |
| Official Website | https://www.ibps.in |
| Post | Educational Qualification |
| Customer Service Associate (Clerk) | Bachelor's Degree (Graduation) in any discipline from a University recognized by the Government of India or any equivalent qualification recognized by the Central Government. Candidates must possess the qualification on or before the prescribed eligibility date. |
| Computer Knowledge | Candidates should have operating and working knowledge of computer systems. A Certificate/Diploma/Degree in Computer Operations/Language or Computer/Information Technology as one of the subjects in High School, College or Institute is desirable. |
| Local Language Proficiency | Candidates must be proficient (reading, writing and speaking) in the Official/Local Language of the State or Union Territory for which they are applying. A Local Language Proficiency Test (LLPT) may be conducted wherever applicable. |
| Nationality | A candidate must be either (i) a Citizen of India, (ii) a Subject of Nepal, (iii) a Subject of Bhutan, (iv) a Tibetan Refugee who came to India before 1 January 1962 with the intention of permanently settling in India, or (v) a person of Indian origin who has migrated from Pakistan, Myanmar, Sri Lanka, Kenya, Uganda, Tanzania, Zambia, Malawi, Zaire, Ethiopia or Vietnam with the intention of permanently settling in India. Candidates belonging to categories other than Indian Citizens must possess a certificate of eligibility issued by the Government of India. |
Candidates having a Bachelor's Degree in any discipline from a recognized University along with proficiency in the local language of the participating State/UT are eligible to apply. Basic computer knowledge is desirable.
| Preliminary Examination | |
| Subjects | English Language (30 Questions, 30 Marks), Numerical Ability (35 Questions, 35 Marks), Reasoning Ability (35 Questions, 35 Marks) |
| Total Questions & Marks | 100 Questions, 100 Marks |
| Duration | 60 Minutes (20 Minutes for each section) |
| Negative Marking | 0.25 Marks deducted for every wrong answer |
| Main Examination | |
| Subjects | General/Financial Awareness (40 Questions, 50 Marks), General English (40 Questions, 40 Marks), Reasoning Ability & Computer Aptitude (50 Questions, 60 Marks), Quantitative Aptitude (50 Questions, 50 Marks) |
| Total Questions & Marks | 180 Questions, 200 Marks |
| Duration | 160 Minutes |
| Negative Marking | 0.25 Marks deducted for every wrong answer |
The selection process consists of an Online Preliminary Examination followed by an Online Main Examination. Candidates qualifying the Main Examination are considered for provisional allotment.
| State / UT | Vacancy |
| State-wise & Category-wise Vacancies | To Be Announced in Detailed Notification |
| Grand Total | To Be Announced |
IBPS has released the CRP CSA-XVI notification for recruitment of Customer Service Associates (Clerks) in participating Public Sector Banks for vacancies of 2027-28. State-wise and category-wise vacancies will be notified in the detailed advertisement.
| Category | Age Limit |
| Minimum Age | 20 Years |
| Maximum Age | 28 Years |
| Age Eligibility | Candidate must have been born between the dates specified in the detailed notification (both dates inclusive). |
| SC / ST | Upper age relaxation of 5 Years. |
| OBC (Non-Creamy Layer) | Upper age relaxation of 3 Years. |
| Persons with Benchmark Disabilities (PwBD) | Upper age relaxation of 10 Years. |
| Ex-Servicemen / Disabled Ex-Servicemen | As per Government of India and IBPS Rules. |
| Widows, Divorced Women & Women Judicially Separated | Age relaxation as per IBPS recruitment rules. |
| Persons Affected by 1984 Riots | Upper age relaxation of 5 Years. |
| Stage 1 | Online Registration |
| Stage 2 | Online Preliminary Examination |
| Stage 3 | Shortlisting for Main Examination |
| Stage 4 | Online Main Examination |
| Stage 5 | Local Language Proficiency Test (LLPT), wherever applicable |
| Stage 6 | Document Verification |
| Stage 7 | Provisional Allotment to Participating Public Sector Banks based on merit and preference |
Selection will be based on Preliminary Examination, Main Examination, Document Verification, Local Language Proficiency (where applicable) and Provisional Allotment.
| Particular | Details |
| Basic Pay | ₹24,050 per month |
| Pay Scale | ₹24,050 – ₹64,480 |
| Initial Gross Salary | Approximately ₹36,000 – ₹40,000 per month |
| In-hand Salary | Approximately ₹29,000 – ₹33,000 per month |
Selected candidates are expected to receive an initial in-hand salary of approximately ₹29,000–₹33,000 per month depending upon the place of posting and participating bank.
| Salary Structure, In-Hand Salary & Allowances | Check IBPS CSA Clerk XVI Recruitment 2026 Notification for Customer Service Associate (Clerk) Posts Salary Details 2026 |
| Category | Application Fee |
| SC / ST / PwBD / Ex-Servicemen | ₹175 (Inclusive of GST) |
| General / OBC / EWS | ₹850 (Inclusive of GST) |
| Payment Mode | Online (Debit Card, Credit Card, Net Banking, UPI or other modes made available by IBPS) |
Application fee details will be available in the detailed IBPS notification.
| Application Mode | Applications must be submitted online through the official IBPS website only. |
| Registration Period | Online registration and fee payment will remain open from 01 August 2026 to 21 August 2026. |
| Eligibility | Candidates must satisfy all eligibility conditions on the prescribed cut-off date mentioned in the detailed notification. |
| One Application | Candidates should submit only one application for a particular State/UT. Multiple applications may lead to cancellation of candidature. |
| Local Language | Candidates should be proficient in the local language of the State/UT for which they are applying. A Local Language Proficiency Test (LLPT) may be conducted wherever applicable. |
| Document Upload | Photograph, signature, left thumb impression and handwritten declaration must be uploaded in the prescribed format and size. |
| Admit Card | Candidates should regularly visit the IBPS website for downloading call letters and other recruitment updates. |
| Negative Marking | One-fourth (0.25) of the marks assigned to a question will be deducted for every incorrect answer in both Preliminary and Main examinations. |
| Final Allotment | Provisional allotment will be made based on the Main Examination merit, bank preference and availability of vacancies. |
| Official Website | Candidates should rely only on www.ibps.in for authentic recruitment information and updates. |
Candidates should carefully read the detailed notification before applying online and ensure that they satisfy all eligibility conditions on the prescribed date.
| Document | Purpose |
| Recent Passport Size Photograph | Online Application Upload |
| Candidate's Signature | Online Application Upload |
| Left Thumb Impression | Identity Verification |
| Handwritten Declaration | Mandatory for Online Application |
| Valid Photo Identity Proof (Aadhaar/PAN/Passport/Voter ID/Driving Licence) | Identity Verification |
| Class 10 Certificate | Date of Birth Verification |
| Graduation Degree / Provisional Certificate | Educational Qualification Verification |
| Final Year / Semester Mark Sheets | Educational Qualification Verification |
| Computer Qualification Certificate (If Applicable) | Computer Knowledge Proof |
| Category Certificate (SC/ST/OBC/EWS, if applicable) | Reservation Benefit |
| PwBD Certificate (If Applicable) | Disability Reservation |
| Ex-Servicemen Certificate (If Applicable) | Reservation Benefit |
| Domicile / Local Language Proof (If Required) | Local Language Eligibility |
| Any Other Documents | As prescribed in the Detailed Notification |
Candidates should keep educational certificates, identity proof, photograph, signature, thumb impression, handwritten declaration and other required documents ready before filling the online application.
| Apply Online | Click Here |
| Official Short Notification PDF | Click Here |
| Official Website | Click Here |
| What is IBPS CSA Clerk XVI Recruitment 2026? | IBPS has released the CRP CSA-XVI notification for the recruitment of Customer Service Associates (Clerks) in participating Public Sector Banks for the 2027–28 vacancy cycle. |
| What are the registration dates for IBPS Clerk Recruitment 2026? | The online registration process will commence on 01 August 2026 and will close on 21 August 2026. |
| How many vacancies are available in IBPS Clerk Recruitment 2026? | The state-wise and category-wise vacancies will be announced in the detailed IBPS notification. |
| What is the educational qualification required for IBPS Clerk 2026? | Candidates must possess a Bachelor's Degree in any discipline from a recognized University or an equivalent qualification recognized by the Central Government. |
| What is the age limit for IBPS CSA Clerk XVI Recruitment 2026? | Candidates should be between 20 and 28 years of age. Upper age relaxation is applicable for reserved categories as per Government of India rules. |
| What is the selection process for IBPS Clerk Recruitment 2026? | Selection consists of an Online Preliminary Examination, Online Main Examination, Local Language Proficiency Test (where applicable), Document Verification and Provisional Allotment. |
| What is the expected salary of an IBPS Clerk? | The initial in-hand salary generally ranges between ₹29,000 and ₹33,000 per month depending upon the city of posting and participating bank. |
| Is there an interview for IBPS Clerk Recruitment 2026? | No. There is no interview in the IBPS Customer Service Associate (Clerk) recruitment process. Final merit is prepared based on the Main Examination. |
| When will the IBPS Clerk Preliminary and Main Examinations be conducted? | The Preliminary Examination is scheduled for October 2026, while the Main Examination is scheduled for December 2026. |
| Where can I apply for IBPS CSA Clerk XVI Recruitment 2026? | Eligible candidates can submit their online application through the official IBPS website during the registration period. |
